Frequently Asked Questions

Shipping to anywhere in the world via fully-tracked DHL Express is included with your order. No minimum spend required!

Every order qualifies for complimentary signature packaging, which features our iconic tropical green box, a branded silk jewellery pouch, a jewellery care guide, and other treats!

If you are not 100% satisfied with your order please return it to us in an unused condition and with the complete original packaging within 14 days of making your purchase.

Every refund request is processed individually, on a case by case basis.

Matilda Bali does not include any import duties and taxes in our retail prices. All necessary import duties and taxes are the sole responsibility of the customer.

Interested in stocking Matilda Bali in your store? Please send us a message through our contact form and let's talk!

We assess every influencer and content creator pitch individually. Want to work with Matilda Bali? Send us a message via our contact form and let's make some magic together!

Free worldwide shipping

Handmade by Balinese artisans

Free signature packaging